At Samm Renaissance, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return or exchange policy within the first 3 days from the date your order was delivered. Please read below for detailed information on our returns process:

1. Eligibility for Returns:
   • To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition that you received it.
   • Items must also be in the original packaging with all tags and labels intact.
2. Initiating a Return or Exchange:
   • To initiate a return or exchange, please contact our customer service team within 3 days from the date your order was delivered.
   • You can reach our customer service team at +91 8433322156 or info@sammrenaissance.com
   • Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item received, damaged item).
   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).
4. Refund or Exchange Process:
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
   • If your return is approved, we will process either a refund or exchange as per your request.
   • Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
5. Non-Returnable Items:
   • Certain items are not eligible for return or exchange, including:
     • Personalized or customized items.
     • Items marked as final sale.
     • Gift cards and promotional items.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
   • We may require photo evidence of the damage or defect to process your request.
7. Cancellation of Orders:
   • Orders can only be canceled if they have not yet been shipped. Once an order has been shipped, it is subject to our returns policy.
8. Contact Us:
   • If you have any further questions or concerns regarding our returns policy, please don’t hesitate to contact our customer service team at +91 8433322156 or info@sammrenaissance.com

By making a purchase on www.sammrenaissance.com, you agree to abide by the terms and conditions outlined in this returns policy. We reserve the right to update or modify this policy at any time without prior notice. Thank you for choosing Samm Renaissance!