Cancellation and Refund Policy

1. Cancellation Policy

1.1 Order Cancellation

Customers can request order cancellations within 3 days of delivery. To cancel an order, they must contact our customer service team at the provided phone number or email address.

1.2 Refund Process for Canceled Orders

• If the cancellation request is made within the specified time frame, we will initiate a refund.
• Refunds will be processed using the original payment method (credit card, debit card, etc.).

2. Refund Policy

2.1 Eligibility for Refunds

We offer refunds under the following circumstances:

• Defective or Damaged Products: If a product arrives defective or damaged, customers can request a refund.
• Non-Delivery: If an order is not delivered within the estimated delivery time, customers are eligible for a refund.
• Incorrect Product: If the product received does not match the order placed, customers can request a refund.

2.2 Refund Process

• Customers must notify us within 3 days of receiving the product.
• We may require photographic evidence of defects or damages.
• Refunds will be processed within a reasonable time frame.

3. Contact Information

For any questions or concerns related to cancellations or refunds, please contact our customer service team at:

• Phone: +91 8433322156
• Email: support@sammrenaissance.com

Feel free to customize the above policy to align with your specific business practices and products. Remember to make it easily accessible to your customers by including it on your website, especially in the footer, checkout page, and any relevant sections. 😊